Client Case Study
 
Bank of Montreal

Innerworks Solutions delivered Coaching Skills for Leaders to Bank of Montreal (BMO) Financial Group in April 2003. Our objective was to bring coaching principles and concepts to a cross-functional group of senior leaders within BMO in an effort to improve our ability to work both effectively and efficiently with each other and our respective teams.

Innerworks Solutions delivered a powerful experience that met our objectives. Participants commented on how their perspectives on coaching had shifted from managing performance expectations, to one of utilizing core coaching skills in coaching their team members to achieving their personal best, balanced with a focus on exceeding business objectives.

I have personally found that this program supports us as Leaders in having those difficult conversations on performance matters. I can think of a couple of examples of what we have historically viewed to be difficult conversations becoming excellent coaching dialogues. In these examples, the difficult truth was spoken yet in a way that honored what was important to the employee. The end result, mutual understanding and agreement on choices that supported the employee and the business agenda.

This co-active approach was effective and saved time in what would normally be handled in a very process driven disciplinary process much to the detriment of the employee and the organization.

Our experience with Innerworks Solutions provided our leaders with a foothold on being leaders in the midst of internal and external change and challenges that confront them. It also opened the door to possibilities in leadership that we don't always consider. BMO loved the opportunity to learn to work with what's inside the person, in honor of supporting them in reaching their dreams and goals.

Jim Coyle, Regional Sales Manager
BMO Financial Group

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